Payment Policy

At James & Kate Nottingham, we aim to provide a secure and convenient checkout experience for all customers. This Payment Policy outlines the available payment options, how transactions are processed, and how refunds are handled.

For any payment-related questions, please contact us at info@jameskatenottingham.com.

1) Accepted Payment Methods

We offer a variety of trusted payment options. The available methods may vary depending on your country or region.

Commonly accepted payment methods include:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • Apple Pay and Google Pay (where available)

The list of accepted methods at checkout is automatically updated based on your location.

2) Secure Payment Processing

All transactions on our website are processed using SSL (Secure Socket Layer) encryption, ensuring that your data remains safe and private at all times.

  • We do not store or have access to your full payment details (such as card numbers).

  • Payments are securely processed through our trusted third-party payment partners who comply with PCI-DSS security standards.

  • Any suspicious or unauthorised transactions will be immediately investigated.

You can verify the security of our website by checking for “https://” in your browser’s address bar.

3) Payment Confirmation & Order Processing

Your order will be processed only after the payment has been successfully completed.

  • Upon successful payment, you will receive an order confirmation email.

  • If your payment is declined, the order will not be processed until the issue is resolved.

  • Some payment methods (such as Klarna or PayPal) may require verification or additional authentication steps.

Please ensure all payment details are entered correctly to avoid processing delays.

4) Refunds & Reversals

If you are eligible for a refund (for example, after an approved return or cancellation):

  • Refunds will be issued to the original payment method used at checkout.

  • Refunds are processed within 14 days after the returned item has been received and inspected by our supplier.

  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

  • If your payment was made through a third-party service (e.g., PayPal or Klarna), their refund timelines and policies also apply.

Please refer to our Returns & Refunds Policy for more details about return conditions.

5) Fraud Prevention

We reserve the right to verify the identity of customers or request additional information if fraudulent or suspicious activity is detected. Any fraudulent transactions will be reported to the relevant authorities.

6) Contact Information

For questions, issues, or assistance related to payments, please contact:

James & Kate Nottingham
Email: info@jameskatenottingham.com
Location: Nottingham, United Kingdom