Terms & Conditions

These Terms and Conditions apply to all purchases made via the website of James & Kate Nottingham, located in Nottingham, United Kingdom. For any questions or correspondence, please contact info@jameskatenottingham.com.

1) Applicability

By placing an order with James & Kate Nottingham, you agree to these Terms and Conditions. Please read them carefully before making any purchase.

2) Product Information

We make every effort to ensure that product descriptions, images, and prices displayed on our website are accurate and up to date. However, occasional typographical errors, inaccuracies, or omissions may occur.

In the event of such an error, we reserve the right to correct it, update information, or cancel orders that may have been placed based on incorrect data. Colours of products may vary slightly depending on your screen and lighting conditions.

3) Orders and Payments

Orders are processed only after full payment has been received.

  • Available payment methods include major credit/debit cards, PayPal, and other region-specific options displayed at checkout.

  • Customers are responsible for ensuring that their selected payment method is valid and accepted in their country.

  • We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or stock unavailability.

Once an order is placed, a confirmation email will be sent to the address provided. Please review all details carefully and contact us immediately if corrections are needed.

4) Processing & Delivery

  • Processing time: 1–3 business days after order confirmation.

  • Shipping time: 3–7 business days (depending on the destination and courier).

  • Orders are shipped directly from our supplier in China to ensure fast and efficient fulfilment.

We provide tracking information via email once the order has been dispatched. Please allow some time for the tracking link to activate.

Customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.

5) Returns & Cancellations

Please refer to our separate Returns & Refunds Policy for detailed information about returns, exchanges, and cancellations.

6) Liability

  • James & Kate Nottingham is not responsible for any loss or damage to packages after the courier tracking shows the order has been delivered to the address provided by the customer.

  • Customers are responsible for entering accurate delivery details at checkout. We cannot be held liable for incorrect or incomplete addresses.

  • Claims regarding missing or damaged packages must be reported to the courier service directly.

We are not liable for delays or non-performance caused by circumstances beyond our reasonable control (e.g., customs delays, natural disasters, transport issues).

7) Intellectual Property

All website content—including text, images, product photos, designs, and logos—is the exclusive property of James & Kate Nottingham and protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any of this material without prior written consent from James & Kate Nottingham.

8) Complaints Procedure

We aim to provide exceptional service, but if you have a complaint or concern:

  • Please submit your complaint in writing to info@jameskatenottingham.com.

  • We will acknowledge receipt within 5 working days and strive to resolve all issues promptly and fairly.

  • For unresolved disputes, you may contact your local consumer protection authority or trading standards body.

9) Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

James & Kate Nottingham
Email: info@jameskatenottingham.com
Location: Nottingham, United Kingdom