Privacy Policy

This Privacy Policy applies to the services provided by James & Kate Nottingham, located in the United Kingdom, and reachable via info@jameskatenottingham.com.
We respect the privacy of our customers and ensure that all personal information you provide to us is handled confidentially and responsibly.

1. Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service team. This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party providers)

  • IP address and device details

  • Activity on our website (including browsing behaviour, preferences, and interactions)

We only collect information that is necessary to provide you with a safe, efficient, and personalised shopping experience.

2. Purpose of Data Processing

Your personal information is used for the following purposes:

  • Order fulfilment: to process, confirm, and deliver your orders.

  • Customer service: to provide assistance, answer questions, and handle returns or issues.

  • Communication: to send order updates, confirmations, and relevant promotional information if you have subscribed to our newsletter.

  • Website improvement: to analyse customer behaviour and enhance user experience, performance, and security of our website.

  • Legal compliance: to comply with UK and EU laws regarding record-keeping, taxation, and consumer protection.

3. Sharing of Personal Data

We only share your data with trusted third parties when it is strictly necessary to deliver our services. This includes:

  • Payment processors (for secure payment transactions)

  • Shipping partners (for order delivery and tracking)

  • IT and marketing service providers (for website analytics, advertising, and email campaigns)

All third parties we work with are carefully selected and required to handle your data safely and in compliance with the UK General Data Protection Regulation (UK GDPR).

We will never sell, rent, or trade your personal data to any other company for marketing purposes.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law (for example, for tax and accounting purposes).

5. Cookies

Our website uses cookies to improve functionality, analyse traffic, and enhance your shopping experience.
Cookies help us remember your preferences, show relevant products, and optimise marketing campaigns.

You can manage or disable cookies at any time through your browser settings. However, please note that disabling cookies may affect certain features of our website.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction or deletion of your information

  • Object to or restrict the processing of your data

  • Request a copy of your data (data portability)

  • Withdraw your consent for marketing communications at any time

To exercise these rights, please contact us via info@jameskatenottingham.com.

7. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All transactions on our website are secured through SSL encryption.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The most recent version will always be available on our website.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Business Name: James & Kate Nottingham
Email: info@jameskatenottingham.com
Location: Nottingham, United Kingdom