Shipping & Delivery Policy

At James & Kate Nottingham, we are committed to ensuring your order arrives as quickly and accurately as possible. This Shipping & Delivery Policy outlines how we handle processing, shipping times, and related responsibilities.

For all shipping inquiries, please contact us at info@jameskatenottingham.com.

1) Order Processing Time

All orders are processed within 1–3 business days after receiving your payment confirmation. Once your order has been shipped, you will receive a dispatch confirmation email containing your tracking information.

Please note that processing times may be slightly longer during peak periods, promotional events, or holidays.

2) Delivery Timeframes

Average delivery times range between 3–7 business days, depending on your location and the courier service used.

While we work with reliable global logistics partners, delays may occur due to customs inspections, international transit conditions, or high seasonal demand. We appreciate your patience and understanding.

3) Shipping Method & Origin

All orders are shipped directly from our supplier in China. This allows us to maintain competitive prices and efficient worldwide shipping.

Depending on your country’s import laws, your package may be subject to customs duties, VAT, or import taxes upon arrival. These charges are the responsibility of the customer and are not included in the product or shipping cost.

Customs processing times are outside our control and may affect delivery speed.

4) Shipping Costs

Shipping fees are calculated at checkout and depend on factors such as destination, total order weight, and chosen shipping service. All shipping costs are displayed transparently before you confirm your order.

Occasionally, we offer free shipping promotions. These will be clearly indicated on our website and promotional materials.

5) Tracking Your Order

Once your parcel is dispatched, you will receive a confirmation email with a track & trace link. Tracking updates may take 24–48 hours to appear after the parcel has been handed to the courier.

You can follow your shipment’s progress directly via the courier’s website using the tracking number provided.

6) Responsibility During Transit

  • Once the tracking system indicates that your package has been delivered to the shipping address provided, responsibility transfers to the customer.

  • James & Kate Nottingham is not liable for lost or stolen parcels marked as delivered.

  • Please double-check your shipping address carefully when placing your order. Address corrections must be requested within 24 hours by contacting info@jameskatenottingham.com.

If an incorrect or incomplete address was provided and the package cannot be delivered, reshipping costs will be the customer’s responsibility.

7) Customs, Duties & Taxes

International orders may be subject to import duties and taxes, which are levied once the package reaches your destination country. These charges vary depending on local regulations and are not covered by James & Kate Nottingham.

We recommend contacting your local customs office for more information before placing your order.

8) Delivery Issues & Delays

If your package is delayed beyond the estimated delivery time:

  • Please first check the tracking link provided.

  • If no update is available after 10 business days, contact us at info@jameskatenottingham.com, and we will liaise with the courier to assist you.

We always strive to ensure smooth and timely deliveries for every customer.

9) Contact Information

For any questions, delivery concerns, or assistance with your order, please contact our support team:

James & Kate Nottingham
Email: info@jameskatenottingham.com
Location: Nottingham, United Kingdom